FAQ

At Arrowhead, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 970-215-3278 or murph@aculink.net.

CUSTOMER SERVICE
What are your hours?
We are open by appointment only.

Payment options
Can I make payments?
Yes, with a down payment for at least 30%

Video
How Long does a Video take to produce?
Typically it takes about 1 to 2 weeks to shoot, edit, and copy.

What will I have to do to prepare my horse(s)?
Cameras don’t lie, so clean and trim em up good. Clean the area that the video will be shot at.  Anything that you don’t want the viewer to see should be removed or covered.

What is the best time to shoot video?
Early to mid morning or late afternoon is usually best. We want to have the sun at our back if at all possible.

Can videos be shot at horse shows?
Yes in most cases we can do this for you.

What if I don’t have a good location to shoot at?
In some cases we can find a place for you, let us see what we can do for you.

What planning do I need to do for the shoot?
We will need to get a good idea of you project needs, ideas that you might have, special things that you want to show.  We can give you guidance as we go along.  A planning session is always best before we shoot.  If its not on tape it will not be on the final video.

Web Sites
What do I need to do to get a Web site?
Unfortunately web sites do require some work on your part. You will have to provide photos (unless we take some for you), verbiage, we can’t put words in your mouth.  We can correct grammar and spelling.  Some basic planning about what type of pages you will want or need, etc.  Again we can offer many ideas and suggestions. Don’t be afraid to ask, also look at other sites to see what they have done, we don’t suggest plagiarism but it can be helpful to get some ideas.